FAQs

Who is Merchant Revolution?
Merchant Revolution is your front end Payment Processing Agent. We've been in the industry for 12 years. We consult with you, assist you with the application, provide equipment, and acquire the lowest processing rates possible for your business. We offer other programs to make our business relationship more valuable to you, the merchant. We also remain your representative.

What is Merchant Gateway?
Merchant Gateway is your ISO/MSP. The registration given by Visa to the organization is ISO which means independent sales organization and from MasterCard MSP which means Merchant Service Provider.  When a company is fully compliant with registration they are considered “registered ISO/MSP” of a specified bank.  The bank is the entity which moves funds; the Processor handles the data only.

What is RBS/Worldpay's role in processing transactions?
RBS/Worldpay is the payment processor. RBS enables your business to authorize and transmit transactions by credit card, debit cards, fleet cards, private label cards, electronic gift cards and corporate cards, etc. They also settle the funds through the card Associations (e.g. MasterCard® and Visa®) and deposit funds to your checking account. In addition, they handle adjustments, chargeback processing, merchant billing and account activity reporting.

Can I see transaction information now, without having to wait for my statement?
Our web-based reporting tools can provide you with up-to-date daily transaction information.

What is check verification? Do I need it?
Check verification is a service that provides merchants with varying degrees of insurance against bad check losses by verifying the authenticity of each check and/or its presenter. Checks are verified through a national database gathered from retailers who upload bad check information. While check verification service is not required, this service does help keep your business losses to a minimum.

What are interchange fees?
Interchange fees are transaction-related costs that RBS/Worldpay pays to the issuer of the card as compensation. These fees are established by MasterCard and Visa and are based upon how a transaction takes place and in what type of industry.

As a merchant, what types of credit cards can I accept?
RBS/Worldpay allows your merchant's terminal to support MasterCard, Visa, American Express, Discover, Diners Club/Carte Blanche and JCB cards.

What are debit cards?
Debit cards at the point of sale are an alternative payment method. When goods or services are purchased with an ATM Debit Card, the funds are removed from the customer's checking account. In addition to the standard ATM cards, many banks also issue the Visa Check Card and/or MasterCard's Master Money Card - both of which can be used in either an online or offline debit arena.

What is the difference between online debit and offline debit?
The difference between these two debit choices is whether a PIN (personal identification number) is used at the point of sale. When a PIN is used the transaction becomes "online" and funds are immediately withdrawn from the cardholder's available funds. When an offline debit transaction occurs, funds are not withdrawn until the transaction processes - usually 2-4 days after the sale. Debit card transactions are the fastest growing point-of-sale payment method today. The acceptance of this payment method continues to remain popular because customers and merchants both appreciate the convenience and ease of using debit cards to purchase merchandise and services.

What are commercial cards?
Commercial cards - corporate, business, purchasing - are issued to businesses as an alternative way of financing expenses such as supplies, T&E, etc. (often replacing purchase orders). These cards also provide users with specific reporting advantages. By using a commercial card, cardholders get itemized records of all their purchases, which simplifies reimbursement procedures and helps track expenses. This specialized reporting is possible because specific data is captured at the point of sale. MasterCard and Visa each provide issuers with the ability to issue commercial card products.

What is a stored value program?
A stored value program allows you to offer your customers a proprietary card pre-loaded with value for future purchases. Although there are many different applications for stored value cards (Gift Card, Merchandise Return, Pre-pay), they all share some common components:

• Magnetic Stripe Cards - The merchant gives a consumer an electronic stored value card in exchange for some kind of pre-payment. Typically, the card includes a magnetic stripe, the merchant's name or logo and an account number.

• Transaction Processing - The merchant can process stored value transactions from the point of sale. These transactions are delivered to the authorization system for processing in real-time, which is where account balances are maintained for all cards.

• Merchant Reporting - You will receive reporting that provides information about the transactions processed during a period of time and the outstanding balances of your customers